How can we help you?

Internet Fiber Power Services do not guarantee bandwidth, they comprise a “best effort” service. UPC provides the best possible performance corresponding to your subscribed bandwidth. For example, depending on the time of day, peaks in use can temporarily reduce the bandwidth of individual users. Please note that the full bandwidth is only available directly at the modem’s LAN port. Wireless connections, on the other hand, are severely restricted and even possible network components, such as customer firewalls, usually have a significant influence on the bandwidth that can effectively be used. Guaranteed bandwidths are available from UPC Business Internet Symmetric or via optical fibre.

Search in FAQ's