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UPC mybusiness is the self-service portal of UPC Business. With mybusiness you can for example:

 

  • view your current and past bills online and change the mode of delivery (e-mail or paper);
  • create trouble tickets;
  • keep your contact addresses and names up to date for a smooth exchange between your company and UPC Business.

 

There are various permissions in UPC mybusiness. Depending on the permissions you have, more or different functions are available. The permissions depend on which products and services are activated, your role in your company, and any additional permissions that were assigned to you.
As administrator you can give other persons access to mybusiness. As standard, the “Commercial Contact” and the “Technical Contact” designated when the contract is concluded have administrator rights. An administrator can only pass on the permissions they have themselves. They can also make other accounts into administrators.

 

Access to the mybusiness Portal: https://mybusiness.upc.ch

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When the contract is concluded, it is arranged who is the “Commercial Contact” (usually the contract holder) and who is the “Technical Contact” (if a second person is available as a technical contact).
The difference between these two roles is only that the “Commercial Contact” also has access to the billing data (permission “Invoicing&Billing”). For data protection reasons, the “Technical Contact” has no permission to view billing data.

 

These two contacts automatically have administrator rights (permission “Portal Admin”). An administrator can on the one hand give further persons access to mybusiness, and on the other hand define the permissions for these accesses. An administrator can only pass on permissions they have themselves. For example, the “Technical Contact” cannot pass on the permission “Invoicing & Billing” (for accessing billing data), because they do not have this permission themselves.

An administrator can designate further administrators (by granting the permission “Portal Admin”).

 

List of the most important permissions:

  • “Portal Admin”: With this permission you can create new users for your company and pass on any of your permissions to them. If you pass on the permission “Portal Admin,” the new user will automatically also become a mybusiness administrator.
  • “Portal Superuser”: You can create trouble tickets and update your contact data.
  • “Invoicing&Billing”: With this permission you have access to the online billing archive and can change the bill settings (bill delivery by e-mail).
  • “SLA-V2”: With this you can view SLA reports and for example have an overview of past outages and trouble tickets that have been created.
  • “Monitoring”: With this permission you can look at a performance report for the installed devices with Internet traffic, such as modems (applies only to individual solutions, not standard products)
  • “Business Voice Virtual PBX”: This is an example for an permission that one has because of activating a certain product or service.

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When a contract is concluded, the “Commercial Contact,” who is usually the contract holder, automatically receives the login data for UPC mybusiness. If a separate “Technical Contact” was defined, then they also receive login data (without online billing management).
These two roles have administrator rights and can therefore give other persons in the company either standard access to UPC mybusiness or make them into administrators as well.
So if you do not yet have access to UPC mybusiness, contact someone in your company with administrator rights. If you need a special permission, you need to contact an administrator who already has this permission.
If you as an administrator want to grant another person access to mybusiness, you can do this in your mybusiness account under the menu item “User Administration” and then further under “User Registration” When doing so, you can either set the access rights automatically (then all of your permissions will be passed on) or set each one manually.

 

Access to the mybusiness Portal: https://mybusiness.upc.ch

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Go to the home page of the UPC mybusiness portal and enter your login data.
Should you have problems logging in, you will find the contact data for UPC Business technical support on the home page of the UPC mybusiness portal.

 

Access to the mybusiness Portal: https://mybusiness.upc.ch

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