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  • Business Internet Fiber Power with a dynamic IP address (Technicolor) provides you with all 4 ports and 100 WLAN ports. You can follow the simple instructions to set up the WLAN yourself.

 

  • Business Internet Fiber Power with a fixed IP address (Cisco EPC3925) does not provide these ports. These ports are reserved for UPC Business service extensions in telephony.

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Your can upgrade free of charge at any time. A downgrade is only possible after 12 months of the contract term have elapsed. A one-off charge (CHF 69.-) applies for the reconfiguration of the bandwidths.

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For Business Internet Fiber Power with a dynamic IP address, all 4 LAN ports and the wifi are available in the standard router mode. If the modem is in modem mode, the modem only assigns a maximum of 4 IP addresses. However, there is no protection by the integrated firewall. Only the customer firewall should be connected directly to the DHCP modem in bridge mode. With Business Internet Fiber Power with a fixed IP address, the modem is generally in bridge mode, neither the firewall nor the router are active. A customer firewall can be connected to any of the 4 LAN ports. The customer firewall’s WAN port must be configured to the IP that is communicated by e-mail.

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Configurations and adaptations to the customer’s infrastructure are not part of the installation offered by UPC Business. However, additional services or hardware components can be obtained directly from our installation partners. These must be ordered before the installation date while arranging the appointment with the installation partner.

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Please note that the full bandwidth is only available directly at the modem’s LAN port. Wireless connections, on the other hand, are severely restricted and even possible network components, such as customer firewalls, usually have a significant influence on the bandwidth that can effectively be used.

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This depends on how well your property is prepared for connection (e.g. whether it is connected correctly, socket present etc.). Ideally, it should take a few days, usually 2-3 weeks when construction measures are being carried out on the property.

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Internet Fiber Power Services do not guarantee bandwidth, they comprise a “best effort” service. UPC provides the best possible performance corresponding to your subscribed bandwidth. For example, depending on the time of day, peaks in use can temporarily reduce the bandwidth of individual users. Please note that the full bandwidth is only available directly at the modem’s LAN port. Wireless connections, on the other hand, are severely restricted and even possible network components, such as customer firewalls, usually have a significant influence on the bandwidth that can effectively be used. Guaranteed bandwidths are available from UPC Business Internet Symmetric or via optical fibre.

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For the on-site installation it is important that a contact person is present who knows about the modem location and has access to the corresponding rooms. The hardware supplied in advance by UPC must be made available. For installations with a FIX IP, the customer infrastructure must be adapted by the customer/customer IT. When installing Digital Phone or Virtual PBX behind a customer firewall, the customer IT must make the necessary adjustments during the installation.

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Internet with a dynamic IP ( DHCP) is the standard if a static IP for a private web server or e-mail server is not necessarily needed. The DHCP modem already includes a wide range of functions, such as a firewall, a router and wifi. DHCP devices can be operated largely configuration-free on the UPC Business’s DHCP modem. If you use your own firewall/router, the modem can be switched to bridge mode or the firewall can be operated with the DMZ function.

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An IP address is a unique identification address assigned to each device which is connected to the Internet. Unlike dynamic IP addresses, fixed (or static) IP addresses do not change. They are used, for example, for the operation of personal e-mails, web servers or for remote servers, remote maintenance access or VPN constructs.
If a service with a fixed IP has been ordered, you will receive a cable modem with a static IP. The FIX IP service includes neither DHCP routers, nor a firewall nor wifi. A separate customer firewall must be used for the customer LAN infrastructure.

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